Please complete the form below and we will contact you.
TNA Lite have a helpful and well trained support team ready to assist you with any product inquiry. We have specialist in all hardware lines and software versions so you can rest assured that we will be able to resolve any time clock or time and attendance problems you may encounter.
The best way to contact support is by using the
email address either by using the form below or your own email account.
Sending an email will automatically raise a support request ticket in your company name and your issue will be allocated to the most appropriate staff member. If it is the day of your payroll simply mention that in your email subject and you will be given Pay Day Priority support.
Payday Priority Support gives special attention to your ticket and it will be fast tracked to ensure that the problem is resolved within 2 hours (usually much less).
Our support team uses advance desktop sharing software to quickly connect to your server or PC. With this direct connection we can quickly resolve or advise how to resolve any issues we may encounter including those not related to our product.
All our products come with backup facilities and we currently offer free backup and storage of your sensitive data on our secure servers. We retain the most current backup plus 9 other historical backups. You can have access to these at any time by uploading to a secure dedicated directory on our encrypted server.
All TNA Lite Hardware comes with a 24 month warranty. We are the Australian Distributors for the time clock and bundy clock products we sell and the only authorised warranty repaired. In the unlikely event that we need to replace hardware we can generally do so within 24 hours and the replacement hardware will be automatically populated with the original employee data.